Terms of Service

Last updated: 17 September 2026

This website, mudraethnic.com, is operated by Shilpaben Jalandhara, Sole Proprietor, trading under the brand name Mudra Ethnic. Throughout these Terms, “we”, “us” and “our” refer to Mudra Ethnic.

By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced below.

1. Online Store Terms

You must provide accurate, complete and current information when placing an order or contacting us.

You must not use our products, website or services for any illegal, fraudulent or unauthorized purpose.

2. Products and Product Information

We make reasonable efforts to display product images, colours, descriptions, sizes, fabrics and prices accurately.

Actual colours may vary slightly due to screen settings, photography and lighting. This does not exclude eligible returns under our Return, Exchange & Refund Policy or remedies for products that are defective or materially different from their description.

Product availability, prices and offers may change. Any changes will not automatically alter the agreed price of an already accepted order.

3. Pricing and Payments

Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes and additional charges, if any, will be disclosed before you complete your purchase.

We accept supported prepaid payment methods and Cash on Delivery for eligible Indian PIN codes.

An order is confirmed after it is accepted by us. We may refuse or cancel an order because of stock unavailability, incorrect pricing, payment failure, suspected fraud, delivery restrictions or incorrect customer information.

If we cancel a prepaid order, we will inform you and arrange a refund of the amount paid for the cancelled order. A return parcel is not required for an order that was never shipped.

4. Order Cancellation

Please request cancellation as soon as possible by WhatsApp or email.

Cancellation requests can be submitted within 3 calendar days of placing the order and before packing or dispatch, whichever occurs first.

Because we usually dispatch on the same day or the next working day, the available cancellation period may be shorter than 3 days.

Once an order has been packed, dispatched or handed to the courier, cancellation is unavailable. After delivery, eligible products may be returned according to our Return, Exchange & Refund Policy.

5. Shipping and Delivery

Orders are usually dispatched on the same day or the next working day after order confirmation. Same-day dispatch is not guaranteed.

Sundays, public holidays and courier closures may delay dispatch.

Estimated delivery within India is 3–7 days after dispatch, depending on the customer’s location and local courier service. Courier holidays or service disruptions may extend this period.

Estimated international delivery is approximately 15 working days after dispatch, subject to customs clearance and international courier operations.

Delivery timelines are estimates, not guaranteed arrival dates. Shipping charges, service availability, tracking and other delivery conditions are explained in our Shipping Policy.

6. Returns, Exchanges and Refunds

Our Return, Exchange & Refund Policy applies to all products, including sale, promotional, bundle and combo purchases.

• Request a return or exchange within 3 days of delivery, including for damaged, defective or incorrectly supplied products.
• Obtain approval before returning the product.
• Send the approved return through India Post within 7 days of the original delivery date. The parcel does not need to reach us within those 7 days.
• Products must meet the eligibility conditions in our Return, Exchange & Refund Policy.
• Write your own name and mobile number in the sender details on the parcel and include your order number inside.
• Keep and share the India Post postage receipt and tracking number.

For approved returns, Mudra Ethnic reimburses the actual India Post postage charge shown on a valid receipt.

After receiving the returned parcel, we will complete the quality inspection and send the approved product refund and postage reimbursement within 2 working days, excluding Sundays.

Refunds for prepaid and Cash on Delivery orders are sent to the customer’s confirmed UPI ID, using services such as Google Pay, Paytm or PhonePe. They are not automatically sent to the original payment method.

Please read our complete Return, Exchange & Refund Policy for eligibility, approval and processing details.

7. Bundle and Promotional Offers

Sale, offer, bundle and combo products follow the same return and exchange policy as other products.

Refunds are based on the amount actually paid for the returned item, taking purchase discounts into account.

For a partial bundle or combo return, we will explain the proposed refund amount before you send the item back.

8. Intellectual Property

Website content owned by Mudra Ethnic or used under licence, including images, videos, logos, graphics, text and branding, is protected by applicable intellectual property rights.

Such content must not be copied, reproduced, sold, modified or used commercially without permission from the relevant rights holder, except where permitted by law.

9. Prohibited Uses

You must not:

• Use the website for unlawful or fraudulent activities
• Submit false customer or payment information
• Interfere with website security or functionality
• Upload malicious code
• Use protected content without authorization
• Place fraudulent Cash on Delivery orders
• Violate applicable laws or third-party rights

10. Third-Party Services

Our store is powered by Shopify and may use third-party payment providers, logistics services, applications and external links.

These providers may have their own terms and privacy policies. We do not control independent third-party websites.

Using third-party providers does not remove our responsibilities to customers under applicable law.

11. Limitation of Liability

To the extent permitted by law, Mudra Ethnic will not be responsible for indirect or consequential losses arising from website use or events outside our reasonable control.

Nothing in these Terms excludes or limits consumer rights, refunds or remedies that cannot lawfully be excluded.

12. Privacy

Personal information submitted through our website or customer-support channels is handled according to our published Privacy Policy.

Never share your UPI PIN, payment OTP or account password with our support team. These are not required to receive a refund.

13. Changes to These Terms

We may update these Terms when our services, policies or applicable requirements change.

Updated Terms will be published on our website with a revised date. Changes will not retrospectively reduce rights relating to an already accepted order.

14. Governing Law

These Terms are governed by the applicable laws of India.

Subject to applicable consumer-protection laws and customers’ rights to approach competent forums, disputes will fall under the jurisdiction of the competent courts in Surat, Gujarat.

15. Contact and Grievance Support

Business: Mudra Ethnic
Proprietor: Shilpaben Jalandhara
GSTIN: 24BTXPJ4061R1ZT
Grievance Officer: Dilip Jalandhara

Email: contact.mudraethnic@gmail.com
WhatsApp: +91 87589 70811
Website: mudraethnic.com

Address: No. 8, B Block, Shree Ram Complex, Deladva Gam, Deladva, Dindoli, Surat, Gujarat – 394210, India.

WhatsApp support hours: Monday–Sunday, 10 AM–8 PM IST.

We usually respond to WhatsApp messages within 2–4 hours during support hours. Messages received outside these hours are answered during the next support period. This is an initial response estimate; resolving an enquiry or grievance may take additional time.

To raise a grievance, contact the email above with your order number, contact details and a description of the issue.

WhatsApp support is available on Sundays, but Sundays are excluded from refund-processing working days.