Shipping Policy

Last updated: 16 September 2026

Thank you for shopping with Mudra Ethnic. This policy explains our order processing, shipping and delivery practices.

1. Order Processing

Orders are usually dispatched on the same day or the next working day after order confirmation. Same-day dispatch is not guaranteed.

If the next day is a Sunday, public holiday or a day when courier services are unavailable, dispatch may take additional time.

Dispatch working days exclude Sundays, public holidays and days when courier services are unavailable.

Orders containing multiple products may be shipped together or in separate packages.

2. Shipping Within India

We provide free standard shipping within India.

Estimated delivery is 3–7 days after dispatch, depending on your location and local courier service. This period is in addition to order processing time.

Courier holidays, service disruptions or delivery restrictions may extend the estimated delivery period.

3. International Shipping

International shipping is available for supported countries and locations.

Estimated international delivery is approximately 15 working days after dispatch. Customs clearance and international courier delays may extend this time.

International shipping charges depend on the destination, order weight and package size. Applicable charges will be shown at checkout or communicated before the international order is confirmed.

Customs duty, import taxes, clearance fees and other destination-country charges, if applicable, are payable by the customer.

4. Cash on Delivery

Cash on Delivery is available for eligible orders and serviceable Indian PIN codes.

Availability may depend on the product, order value and delivery location. International orders must generally be prepaid unless otherwise confirmed by Mudra Ethnic.

5. Order Tracking

After dispatch, tracking information will be shared through an available email, SMS, WhatsApp or order-status channel.

Tracking updates may take 24–48 hours to appear after dispatch.

6. Delivery Delays

Delivery timelines are estimates, not guaranteed arrival dates. Delays may occur due to:

• Courier or logistics disruptions
• Courier holidays or public holidays
• Weather or natural events
• Customs clearance for international shipments
• Remote location serviceability
• Incorrect or incomplete delivery details
• Customer unavailability

Please contact us if your order exceeds the estimated delivery period or tracking has not updated for an unusually long time. We will help check the shipment status with the courier.

7. Incorrect Delivery Information

Please provide your complete and correct name, address, PIN code and mobile number when placing an order.

Contact us immediately if any details are incorrect. Address changes may not be possible after dispatch.

Incorrect or incomplete information may result in delayed or failed delivery.

8. Failed Delivery or Return to Origin

If delivery fails because the customer is unavailable, refuses the shipment or provides incorrect details, the courier may return the parcel to us.

Re-shipping may require address confirmation and an additional shipping charge. Any applicable charge will be communicated before you agree to re-shipping.

This is separate from an approved product return after delivery, which follows our Return, Exchange & Refund Policy.

9. Order Cancellation

Request cancellation as soon as possible. Cancellation requests can be submitted within 3 calendar days of placing the order and before packing or dispatch, whichever occurs first.

Because we usually dispatch on the same day or the next working day, the available cancellation period may be shorter than 3 days.

Once an order has been packed, dispatched or handed to the courier, cancellation is unavailable. After delivery, eligible products may be returned according to our Return, Exchange & Refund Policy.

10. Damaged, Defective or Incorrect Products

If the package appears damaged, opened or tampered with, take clear photographs and contact us.

Report any damaged, defective or incorrect product within 3 days of delivery by WhatsApp or email. Include your order number and clear photographs showing the issue. You may also share an unboxing video if available.

After return approval, send the parcel through India Post within 7 days of the original delivery date. The parcel does not need to reach us within those 7 days.

Approved returns, refunds and reimbursement of India Post return postage follow our Return, Exchange & Refund Policy.

11. Contact Us

Mudra Ethnic

Email: mudraethnic@gmail.com
WhatsApp: +91 87589 70811
Website: mudraethnic.com

Address: No. 8, B Block, Shree Ram Complex, Deladva Gam, Deladva, Dindoli, Surat, Gujarat – 394210, India.

WhatsApp support hours: Monday–Sunday, 10 AM–8 PM IST.

We usually respond to WhatsApp messages within 2–4 hours during support hours. Messages received outside these hours are answered during the next support period.

WhatsApp support is available on Sundays. Dispatch and refund processing follow their respective working-day schedules.