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Refund policy

Return, Exchange & Refund Policy

At Mudra Ethnic, the following return and exchange policy applies to all products, including sale, promotional, bundle and combo purchases.

Request and Return Deadlines

  • Contact us within 3 days of delivery to request a return or exchange. This includes damaged, defective or incorrectly supplied products.
  • After receiving our approval, send the return parcel through India Post within 7 days of the original delivery date.
  • The 7-day deadline is for handing the parcel to India Post. The parcel does not need to reach us within those 7 days.
  • Keep your postage receipt and share the tracking number with us.

If approval is delayed, contact us for revised dispatch instructions so that our processing delay does not prevent your return.

Product Condition

Products must be unused, unworn and unwashed, with their original tags, packaging and included accessories.

Products should be returned in the condition in which they were received. Damage or defects present on delivery should be reported when requesting the return. Damage caused by subsequent use, washing or alteration is not covered.

How to Request a Return or Exchange

Contact us within 3 days of delivery:

Email: contact.mudraethnic@gmail.com
WhatsApp: +91 87589 70811

Please provide:

  • Your name and order number
  • The product you wish to return or exchange
  • The reason for your request
  • Clear photographs showing any damage, defect or incorrect item

If available, you may also share an unboxing video to help us assess the issue.

Please obtain approval and return instructions before sending the parcel.

Return Shipping — Paid by Mudra Ethnic

Customers must send approved returns through India Post. We reimburse the actual India Post postage charge shown on a valid receipt for all approved returns, regardless of the eligible return reason.

Pay the postage when sending your parcel, retain the receipt and share a clear copy with us. The postage reimbursement is paid after we receive the return parcel.

There is no ₹300 reimbursement limit.

Return Address and Sender Details

Our support team will provide the complete return address in Surat, Gujarat, India, when approving your request.

Clearly write your own name and mobile number in the sender details on the parcel so we can identify your return and contact you after receiving it. Include your order number inside the package.

Refund Processing and Payment Method

Refunds are processed only after we receive the returned parcel. A postage receipt or tracking number alone does not trigger a refund.

Within 2 working days of receiving the return, we will complete the quality inspection and send the approved product refund and India Post postage reimbursement. Sundays are excluded from this processing period.

All approved refunds, including refunds for prepaid and Cash on Delivery orders, are sent to the customer's confirmed UPI ID, using services such as Google Pay, Paytm or PhonePe. Refunds are not automatically sent to the original payment method.

Please share your correct UPI details directly with our support team. We will never ask for your UPI PIN or OTP to issue a refund.

If the returned product does not meet the eligibility conditions, we will contact you and explain the reason before proceeding.

Exchanges

The same 3-day request and 7-day return dispatch deadlines apply to exchanges. Replacements are subject to availability and inspection of the returned product.

Any price difference will be explained before you confirm the replacement. If a suitable replacement is unavailable, you may choose an eligible refund.

Sale, Offer, Bundle and Combo Products

The same return, exchange and refund conditions apply to these products.

Refunds are based on the amount actually paid for the returned item, taking any purchase discount into account. For a partial bundle or combo return, we will explain the proposed refund amount before you send the item back.

Customer Support

WhatsApp: +91 87589 70811
Email: contact.mudraethnic@gmail.com
WhatsApp support hours: Monday–Sunday, 10 AM–8 PM IST

We usually respond to WhatsApp messages within 2–4 hours during support hours. Messages received outside these hours are answered during the next support period.

WhatsApp support is available on Sundays, but Sundays are not counted as working days for refund processing.