Contact Information

Business/Brand Name: Mudra Ethnic
Legal Owner and Proprietor: Shilpaben Jalandhara
Business Type: Sole Proprietorship
GSTIN: 24BTXPJ4061R1ZT

Business Address

No. 8, B Block, Shree Ram Complex, Deladva Gam, Deladva, Dindoli, Surat, Gujarat – 394210, India.

Website: mudraethnic.com
Customer Support Email: contact.mudraethnic@gmail.com
Customer Support and WhatsApp: +91 87589 70811

Customer Support Hours

WhatsApp support is available Monday–Sunday, 10 AM–8 PM IST.

We usually respond to WhatsApp messages within 2–4 hours during support hours. Messages received outside these hours are answered during the next support period.

This is an initial response estimate. Resolving an enquiry or complaint may require additional time.

WhatsApp support is available on Sundays. Sundays are excluded from refund-processing working days.

How to Contact Us

Contact us regarding orders, payments, shipping, cancellations, returns, refunds, products, privacy concerns or complaints.

Please include:

• Your name
• Order number, if applicable
• The phone number or email used for your order
• A clear description of your enquiry
• Supporting photographs where relevant; videos may also be shared if available

Never share your UPI PIN, payment OTP or account password. These are not required to receive a refund.

Grievance Support

Grievance Officer: Dilip Jalandhara
Email: contact.mudraethnic@gmail.com
Contact Number: +91 87589 70811

To raise a complaint, email us with the subject “Grievance – [Order Number, if applicable]” and describe the issue. We will review it and communicate the next steps.